Frequently Asked Questions

Answers to Frequently Asked Questions about Crowning Touch Storage

Where are you located?

We are at 1700 Cascade Drive, Marion Ohio 43302. Located on the northeast side of Marion, just a mile off US23 – Marion-Williamsport Rd. exit. We have a Map and Directions page to help you.

What kind of security do you have?

Crowning Touch takes great pride in protecting your belongings. Our entire facility is fenced, well-lit, and monitored. We feature electronic gate with coded access. All units only accept our high security cylinder locks.

Can anybody drive onto this property or do you need a PIN number?

We have an electronic gate system which can only be opened by a security code that is assigned to each tenant. Each time a tenant enters or leaves the facility using their security code it is recorded.

What are the hours I am able to access my unit?

You have access to your unit 7 days a week from 5am – 11pm. Extended access by prior arrangement.

What sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your needs. Sizes range from 5×5(25 square feet) to 10×30(300 square feet). Determining the right size is easy with the help of our Sizes and Prices page which will help you visualize how big each unit size is and what it can hold. Our self serve Kiosk can help you visualize the space you need. If you have difficulty, call us. We have the experience to help you figure the unit, space or combination to best meet your needs. Let us assist you in this process, call (740) 802-3301 or see our Contact Us page for more options.

Do you offer outside vehicle parking/storage?

Crowning Touch Storage offers parking for RVs, and boats. All outside storage is on a stone surface. All outside spaces are fully enclosed in the facility’s security fencing and access gates. A discount is available to customers with both an inside unit and outside space. Please check our Sizes and Prices page which shows typical sizes and their prices

Do you have climate control units?

We don’t offer climate control at this time. Climate controlled units maintain a temperature of 55 to 85 degrees.

What are your rates?

Our rates vary depending on size and type. Please check out our Sizes and Prices page which also shows current availability.

Do you accept credit cards?

We accept several major credit cards, including MasterCard® and Visa®.

How can I reserve a unit?

To assure that the space you require is waiting for you, we are pleased to accept reservations. A reservation can be made by paying online. Go to our Sizes and Prices then click the link for the Reserve a Unit page.

How long will it take to complete my rental transaction?

Renting a unit can be done at the on-site kiosk when you are ready to move in. On average, it only takes about 15 minutes to complete your rental, then you are ready to move in.

What is needed to rent a storage space?

Completing the unit rental with Crowning Touch Storage must be done at the on-site kiosk by the individual who is renting (the account will be in their name). Be sure to have following information: mailing address, e-mail address, date of birth, phone number, a valid driver’s license, last 4 digits of your SSN, an emergency contact person. To rent outside storage, call (740) 802-3301 to arrange an appointment. You will need to bring: complete vehicle information, a copy of the title, and proof of vehicle insurance.

Do I get a lock when I rent a unit?

Yes, if you are renting an inside space, Crowning Touch Storage provides a high security cylinder lock for you. Do not worry about finding a lock to use. It is provided to you.

Can I move my things to a different size unit after I have already moved in?

If the unit size you want is available, then yes you can move into another unit. Just call us (740) 802-3301 and we will be able to assist you in that transition.

What is the minimum rental commitment?

Crowning Touch Storage has a one-month minimum rental commitment. All spaces operate on a month-to-month basis. We only require 30day notice of move out. You can “move out” anytime during the month but there are no partial month refunds.

What are the lease terms?

Our units are rented on a month-to-month basis. Your rental with us can be long or short – depending on your needs. Monthly rent is due by the 1st of each month. For your convenience we offer many payment options. When you are ready to vacate, advise us 30 days before vacating.

Do you offer the convenience of a long term lease?

Our units are rented on a month-to-month basis which allows customers the flexibility to rent for whatever time period is needed.

Can I make a payment over the phone?

Our customers have a variety of payment options. See our Payment Options page for more information.

Is my initial rate guaranteed for as long as I rent my storage unit?

Although we do not guarantee that your rent will never go up, since we have been in business our goal is to not raise our rates on any of our existing customers. This gives you the peace of mind that we are not just getting you in at a low rate then raising it. We do, at times, offer a new customer a discount from the regular rate for a couple months, after which time you will pay the regular rate. You will know up-front the discount, number of discount months, and the regular rate – no surprises. We strive to keep a personal relationship with our customers.

Does Crowing Touch Storage provide insurance for my stuff?

While we take protection and security very seriously, we do not insure your belongings. Insurance is not required, but it’s highly recommended. At this time we do not offer any insurance. We suggest that you check with the insurance agent that insures your home, rental house, or business premise to see what coverage that policy may offer, or to obtain additional coverage for your belongings in storage. If you do not have insurance you are considered self insured.

Do you allow other activities to be conducted on your facility or in your units?

Our storage units are only for storing your belongings. For example: We do not allow bands to practice in our units or at our facilities, no automobile work is to be done here nor any other kind of work. Law prohibits anyone from staying in a unit or vehicle overnight.

Do you offer rental or move-in trucks?

We do not currently offer any truck rental.